Frequently Asked Questions
What is COVID-19?
COVID-19, or coronavirus disease 2019, is an upper respiratory tract disease. Symptoms include fever, cough and shortness of breath. The infection can range from very mild to full-blown pneumonia, with 80% of cases appearing to be mild. Symptoms may appear 2–14 days after exposure to the virus.
When should I be tested?
You should consider being tested if you are experiencing any of the following symptoms, or if you have had a known exposure as asymptomatic cases are on the rise:
- Fever or chills
- Shortness of breath or difficulty breathing
- Muscle or body aches
- New loss of taste or smell
- Sore throat
- Congestion or runny nose
- Nausea or vomiting
If you are experiencing symptoms, it is recommended that you self-quarantine for 14 days or until you have received a negative test result. Quarantining and symptom monitoring should also be considered if you have traveled abroad.
What warrants emergency medical attention versus a visit to a testing site?
If you or someone in your household is experiencing any of the following, seek emergency medical care by calling 911 or your local emergency facility. Notify the operator that you need care for someone who has or may have COVID-19 so they can prepare accordingly:
- Trouble breathing
- Persistent pain or pressure in the chest
- New confusion
- Inability to wake or stay awake
- Bluish lips or face
This list may not be all-inclusive. Please call a medical provider for any other severe or concerning symptoms. Older adults, immunocompromised individuals, and those with pre-existing medical conditions (e.g., diabetes, immunocompromised people, lung/heart/liver/kidney disease, neurological disorders, etc.) are most at risk for developing serious complications.
Why should I schedule an appointment versus drop in?
Scheduling an appointment offers two advantages:
- You are guaranteed a time slot if location traffic is high
- You can complete the registration process in advance of your appointment, meaning less time on site
How soon can I expect results?
We list all our locations in order of the shortest anticipated time to results, from the moment you connect with a provider. While not guaranteed, we take into account appointment availability, pre-screening requirements, and test administration and processing times to help calculate the most accurate window. Once your test has been administered, we work to get you your results as soon as possible, most within 24-48 hours.
What should I expect during the test?
To administer a COVID-19 test, we insert a swab into the patient’s nasal passage. The procedure takes just a few seconds.
What will the process be when I get to my testing location?
When you request an appointment, the provider you’ve chosen will give detailed information regarding what to expect when you arrive.
Is it safe to visit a testing location?
All clinical staff are undergoing daily health screenings and temperature checks and wear protective equipment while on site. Anyone experiencing symptoms will be sent home. Additionally, the various locations have protocols in place to ensure social distancing is practiced.
Do I need to have insurance?
We accept any patient who needs a COVID test, regardless of if you have insurance. All of our COVID tests are offered at no out-of-pocket costs for most patients.
- Centers for Disease Control – Coronavirus Disease 2019 (COVID-19)
- Cleveland Department of Public Health – Coronavirus updates page
- Cuyahoga County Board of Health – Coronavirus updates page
- Ohio Department of Health – Coronavirus updates page
- MetroHealth Quarantine Resources page – Information about where to get additional resources including food and medicine